Trevern Technologies · For practices & clinic groups
A website for your group, and less admin at every practice.
We build two things for physiotherapy, chiropractic and biokinetics groups. The first is the website patients find and book on. The second is the AI and automation that handles bookings, reminders and repeat questions.
Book a free callFree call · no obligation · one fixed quote in writing
What a group loses
Where a clinic group loses money.
A practice diary is made of fixed-length slots. An empty gap is simply gone. Multiply that gap by every practitioner, at every practice, every week.
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An empty slot never comes back
A no-show at 10:00 is not work you push to later. That hour earns nothing at all. One empty slot a day, at every practice, adds up fast.
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One practice answers, the next rings out
A patient phones the practice nearest them. Everyone there is busy, so the phone rings out. The patient books with the clinic down the road instead.
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Staff type the same details twice
One practice takes history and medical aid details on a clipboard. Another practice uses a printed form. Staff then type every detail into a computer again.
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Patient details on a personal phone
Patient names and conditions sit in a practitioner’s personal WhatsApp. Health details are special personal information under POPIA section 26. One practice working that way is a problem for the whole group.
Two services, one system
Your website books the patient. Automation does the admin.
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01The patient taps your booking link
A patient starts from the group website or a practice page. A Google listing or a QR code works too. The booking chat replies straight away, even at nine at night.
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02Consent first, then details
The chat asks permission before taking any detail. The chat also says what will be stored and why. Every practice keeps the same record, timestamped and easy to export.
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03The patient picks a real open slot
The chat shows live openings in the right diary, at the right practice. Your own slot lengths apply. A first assessment books a longer slot than a follow-up.
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04Reminders, follow-ups and one weekly report
Every patient gets the same reminder, in the same words, at every practice. One tap moves the appointment. Head office gets one weekly report, without asking four people for spreadsheets.
Clinical research, not our numbers
Do reminders really cut no-shows?
Yes. The evidence here is medical, not marketing. These are studies of appointment attendance, which is exactly your problem.
- 67.8% → 78.6% attendance after a text reminder — Cochrane review, eight studies.
- About 25% fewer missed appointments across roughly 16,000 patients — BMJ Open.
- African studies found reminders roughly doubled the number of people who turned up.
Those studies used SMS. We send the same reminder on WhatsApp, which South Africans actually open. Sources: Cochrane · BMJ Open · PLOS ONE
Straight answers
The questions practice managers ask.
Do you build the website too, or only the booking system?
We build both. The website is the front door patients find on Google. The booking system and the reminders are built by the same people. What we build into a website is here.
What else can automation do for a clinic group?
Automation answers the questions reception answers all day. Automation also chases outstanding paperwork and sends head office one weekly report. You approve anything the system is unsure of. More automation examples are here.
We already use practice management software. Why would we need this?
Practice management software is good at billing and records. Most of that software cannot answer a patient at nine at night. We add the missing front door, and we leave your existing software alone.
Can each practice keep its own diary and its own practitioners?
Yes. Each practice keeps its own hours, rooms, practitioners and slot lengths. One change at head office then reaches every practice.
Is patient information on WhatsApp a POPIA problem?
That depends on which WhatsApp account. A personal account holding patient names and conditions is very hard to defend. The official WhatsApp Business Platform is different, with a written agreement and consent taken up front. The full POPIA explanation is here.
Can patients complete intake forms before they arrive?
Yes. History, medical aid details and consent are collected when the booking is made. The practitioner has those details before the patient walks in.
What does it cost?
There is no price list, because three practices and twelve practices are not the same job. Every job starts with a free call about how each practice works today. Then you get one fixed quote in writing, with hosting and support included. How we quote is explained here.
Have you built one of these for a physiotherapy group before?
Trevern is new, and there is no case study to show you. We come from computer security, and we build to that standard. The price is fixed in writing, so a job that runs long is our problem.
Start where the group loses the most.
Tell us how many practices and practitioners you run, and how patients book today. You will get a plain answer. You will get one fixed quote in writing before anything starts.
We are in Cape Town and visit practices in Bellville, Durbanville and Brackenfell. We build for groups wherever their practices are. You own the website, the domain, the accounts and your patient data.
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