Privacy notice.

Who we are

Trevern Technologies is a web design and automation studio based in Durbanville, Cape Town. We build websites, booking systems and business tools for small businesses, and we provide on-site IT support across greater Cape Town. For this notice, Trevern Technologies is the responsible party — the business that decides why and how your personal information is used. For anything privacy-related — a question, a request, a complaint — email [email protected]. That address reaches the person who actually handles your information, not a queue.

What we collect

We collect very little, and only what you give us.

Contact form. When you send a message through this site we receive your name, your email address, your phone number if you choose to add it, and the message itself. The form runs on Cloudflare infrastructure: your message is stored there and emailed to us so we can reply.

Analytics. If analytics is enabled on this site, it is cookieless and aggregate — page counts and rough regions, with no personal identifiers of any kind. We cannot pick you out of the numbers.

We use no advertising trackers and no cookies for tracking.

Why we collect it

Two reasons: to answer your enquiry, and to provide the services you ask for if you become a client. We also keep basic records of work we have done for you — quotes, invoices, correspondence — because running a business requires it. That is the whole list. Your information is never sold or rented to anyone, and you are never added to a marketing list unless you explicitly opt in — sending an enquiry is not opting in.

Where your information lives

The contact form and this website run on Cloudflare infrastructure, which may store data in data centres outside South Africa. POPIA allows personal information to cross the border when it is properly safeguarded, and section 72 sets out the conditions. Where your information leaves the country, it is covered by written agreements with the providers who hold it, binding them to protection in line with what POPIA expects.

We protect what we hold: access is limited to the people who need it, and the systems it lives on are kept updated and backed up.

When we’re an operator

Some tools we build — a booking system, for example — process information belonging to our clients’ customers: names, contact details, bookings. In POPIA terms the client is the responsible party and we act as the operator. We do that work under a written operator agreement, on the client’s instructions only, and we treat their customers’ information the way this notice treats yours. If you are a customer of one of our clients and have a question about your information, start with that business — or write to us and we will point you the right way.

How long we keep it

Enquiries that don’t turn into work are kept for up to 12 months, then deleted. If you become a client, we keep the records the work needs for as long as we work together — and afterwards, only what South African law requires us to keep, such as invoices and tax records.

Your rights

Under POPIA you may ask what personal information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] with what you need and we will act on it — and if something lawful stands in the way, such as a record we must keep for tax, we will say so plainly. There is no charge for any of this.

If you believe we have mishandled your information and we have not put it right, you can complain to the Information Regulator at inforegulator.org.za.

Changes to this notice

If the way we handle personal information changes, this notice changes with it, and the effective date at the top moves. We will not quietly weaken it: if a change matters — a new kind of information collected, a new purpose — we will make it obvious on this page.